Bio
Siofra O’Reilly is an independent trainer / facilitator with over 30 years’ experience delivering programmes to the public, private, voluntary and educational sectors. She has many years’ experience with the tourism and hospitality industry in particular.
She set up her own business – SORT Training, in 2009 after having completed 22 years as training and development manager with the trade association now known as Hospitality Ulster. During her many years with the trade association she pioneered new programmes which she specifically designed for the industry and which are still in demand today.
Running her own training company now she offers training programmes in customer service, Food Safety, Health & Safety and Manual Handling. She also offers the two programmes she designed in 2008 which focuses on responsible alcohol retailing for the hospitality industry. Since 2012 Siofra has also been a part time lecturer for the Belfast Metropolitan College delivering training on graduate programmes and pre-employment programmes to adults.
Under her own company Siofra offers bespoke customer service programmes and she is also a licensed Worldhost facilitator offering Principles of Customer Service, Customers With Disabilities, Ambassador and Sales Powered By Service courses.
Some of the training highlights over the last few years (see photos below) include delivering WorldHost Training to the ‘Ballyclare Activity Trail’ group who were the first in the UK to gain WorldHost ‘Tourism Hotspot’ status; being the mentor and trainer on the highly successful Armagh Ambassador programme; working with the businesses in Bellaghy and the staff of the new Seamus Heaney HomePlace centre prior to its opening and celebrating with them when they received WorldHost ‘Recognised Village’ status which went on to win the Mid Ulster Business Award for the ‘Best Community Impact Programme’; working for Belfast Metropolitan College as a part time lecturer on the 6 month Northern Ireland pilot People 1st Hospitality Employment Programme; re training the staff of the Grand Opera House to enalble them to achieve their recognition for WorldHost Customer Service Excellence for the second time and also delivering my council funded responsible alcohol retailing programmes to many businesses in the Causeway Coast and Glens and Mid Ulster council areas.